- Delivery service is limited to the territory of the Hong Kong Special Administrative Region, including commercial and residential addresses in Hong Kong Island, Kowloon, and the New Territories. There is an additional delivery fee of HK$100 for those remote areas like Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, Southern Lantau Island (including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O)
- For delivery addresses located in remote areas within the city or places not directly accessible by public transportation, an additional delivery fee of HK$100 applies.
- Delivery is not available to border restricted areas.
- Delivery hours are from Monday to Friday (excluding public holidays), from 12:00 PM to 6:00 PM. Service hours may vary by different areas, and specific delivery dates and times cannot be designated.
- Delivery personnel will make a prior phone call to confirm delivery arrangements with the customer. If unable to reach the customer within 2 days, the delivery service will be automatically cancelled.
- If you purchase pre-sale products, we will contact you to arrange delivery once the goods arrive.
- After receiving the goods, the customer must sign a copy of the delivery note or the invoice.
- The street of the delivery address must allow parking for the delivery truck.
- If the delivery truck (5.5 tons or above) cannot directly reach the building entrance and requires manual handling of goods, or if there is no elevator in the building, or if the purchased goods cannot or are not allowed to be transported via the elevator and need to be carried up the stairs, additional charges will apply.
- Staircase fee: Indoor floor upstairs fee is calculated per floor, and outdoor staircase every 7 steps count as 1 floor (Indoor stairs of 1-2 steps exempt from charges). For items weighing less than 10 KG, HK$100 per item per floor for the first 1 to 8 floors, and HK$200 per item per floor for the 9th floor or above. For items weighing 10 KG or more, HK$200 per item per floor for the first 1 to 8 floors, and HK$400 per item per floor for the 9th floor or above.
- Pushing fee (applicable only to village houses in rural areas): The first 10 meters are free, and thereafter, HK$500 (flat terrain) or HK$800 (sloped terrain) will be charged per 50 meters.
- If delivery arrangements have been confirmed by phone but the goods are not received at the door, and a re-delivery is requested, additional charges will apply.
- In case of force majeure events, such as severe weather, traffic accidents, roadworks or burst water pipes, the delivery service may be delayed or rescheduled.
- In the event of adverse weather conditions such as thunderstorms, the hoisting of Typhoon Signal No. 8 or above, or the issuance of Black Rainstorm Warning, or if delivery service is affected due to weather conditions leading to ship suspension, severe flooding, or road blockage or closure, the delivery service will be temporarily suspended. Delivery timing will be rescheduled at no additional charge.
- All additional charges will be collected by the delivery personnel upon delivery, and customers are required to pay in cash without issuance of a receipt.
Last update : 2024/10/30
